Privacy Policy

1. Introduction

SplitNOW is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cryptocurrency exchange service.

2. Information We Collect

2.1 Minimal Data Collection

We collect only the minimum information necessary to provide our service:

• Wallet addresses for transaction processing.
• Email addresses for account creation and for support communications.
• IP addresses for security and fraud prevention.
• Transaction records for compliance purposes.

2.2 No Marketing Data

We do not collect personal information for marketing purposes. We do not sell, trade, or rent your personal information to third parties.

3. How We Use Your Information

We use collected information solely for the processing of cryptocurrency transactions and the provision of customer support.

3.1 Data Deletion

We never retain user information longer than necessary for order fulfillment or customer support. All information retained, such as past transactions, are transparently available to users on the Account Dashboard. As seen in Section 8, all users have complete deletion rights over their personal data.

4. Cookies and Tracking

4.1 Essential Cookies Only

We use only essential cookies necessary for the internal operation of our service:

• Authentication cookies for user login sessions.
• Theme cookies for user light/dark mode preferences.
• Security cookies to prevent unauthorized access.
• First-pary referral cookies to track referral links internally.
• First-pary analytics cookies to track page visits internally.
• Support cookies to maintain chat sessions and issue tracking.

Users may opt out of storing cookies altogether and still functionally access all non-account core features of the site.

4.2 No Marketing Cookies

We do not use marketing cookies, tracking pixels, or analytics tools that collect user behavior data for advertising purposes. We do not track users across sites.

5. Data Security

We implement bank-grade security measures to protect your information:

• End-to-end encryption for all data transmission and mandatory HTTPS traffic.
• Secure storage with access controls and bare metal hosting.
• Regular security audits and updates.
• Multi-factor authentication requirements.
• Fault tolerance, rate limiting, and and industry-standard secrets management.
• Limited dependence and intense scrutiny on third-party software.

6. Data Retention

Data is securely deleted when no longer required. Users may request early deletion of data we are not required to retain.

7. Data Sharing

We do not share your personal information except:

• With your explicit consent.
• With service providers under strict confidentiality agreements, in order to process your order.

8. International Data Transfers

Your data may be processed in jurisdictions with varying privacy laws. We ensure all transfers comply with applicable data protection regulations and maintain equivalent protection standards. Your data may only be transferred for the purposes of service fulfillment or customer service.

9. Your Rights

You have the right to:

• Access your personal information.
• Correct inaccurate data.
• Request data deletion (subject to legal requirements).
• Object to processing in certain circumstances.
• Data portability.

10. Third-Party Services

SplitNOW integrates with third-party cryptocurrency exchanges and wallet providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for their data practices.

11. Children's Privacy

We may update this Privacy Policy periodically. Material changes will be communicated through our platform or via email. Continued use of our service constitutes acceptance of updated policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our platform or via email. Continued use of our service constitutes acceptance of updated policies.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@splitnow.io.

14. Compliance

This Privacy Policy is designed to comply with international data protection standards and regulations promoting user privacy and data security.